In the initial stage of international trade, building trust is the cornerstone of any successful partnership. Recently, AICRANE successfully delivered a 20-ton rubber tyred gantry crane for a client in Russia. Through a transparent factory visit and professional technical support, we transformed the client’s initial skepticism into a high degree of recognition for our product quality and service.
Challenges: Technical Constraints and the Trust Barrier
Complex Lifting NeedsThe facility primarily handles long metal components and heavy precast concrete products. These items are characterized by their significant length and unstable centers of gravity, requiring high precision and stability during lifting.
Facility Space ConstraintsThe factory floor was already solidified, making large-scale rail construction unfeasible. Traditional rail-mounted gantry cranes would have required long installation periods and limited the flexibility of the production layout.
Initial Trust DeficitAs a first-time collaboration, the client held reservations regarding our manufacturing standards, cross-border delivery capabilities, and long-term after-sales support.
Solution: Tailored RTG Features for Specific Working Conditions
To meet the site-specific requirements, we provided a 20 ton single beam rubber tyred gantry crane solution, leveraging the unique advantages of this equipment:
- Mobile Flexibility: Without the need for steel rails, the crane can move flexibly within the workshop. This rail-free operation adapts perfectly to multi-station transfer requirements.
- Floor Protection: Equipped with specialized bias vacuum tires for heavy machinery, the crane effectively distributes load pressure. This ensures the stable movement of 20-ton loads while protecting the factory floor from damage.
- Stable Power Supply: A cable drum system was configured to ensure a continuous power supply for long-distance indoor operations without exhaust emissions.
Factory Visit: Eliminating Quality Concerns
To address the trust issue, we invited the client to visit our manufacturing base to witness the entire production process:
Transparent ManufacturingThe client inspected every stage, including CNC steel cutting, automated welding, sandblasting, assembly, and load testing.
Compliance and StandardsWe provided comprehensive quality inspection records, ultrasonic weld testing reports, and certification for core components (motors, brakes, etc.), proving our manufacturing scale and rigorous process control.
Service Assurance: On-site Installation, Commissioning and Training
Upon the equipment’s arrival in Russia, AICRANE engineers provided full on-site guidance. Given the tendency of metal and concrete products to sway during lifting, our engineers performed meticulous tuning of the frequency conversion control system.
Furthermore, our engineers conducted systematic operator and preventive maintenance training, enabling the local team to master RTG handling and ensure a safe, rapid start to production.
Value Delivery: From Skepticism to Strategic Partnership
Since deployment, the material turnover efficiency within the plant has significantly improved. The rail-free solution has minimized transition times between processes.
As the client put it: “The crane is incredibly stable when moving heavy concrete components, and our operators love how responsive and lag-free the remote control is. Thanks to the professional guidance from the AICRANE technical team, everything has been running smoothly since day one.”
This successful delivery has built profound confidence in AICRANE’s standards. What began as a “trial” purchase has evolved into long-term brand trust. The client has expressed a clear intent for continued cooperation, and both parties are currently discussing equipment for future production line expansions.
Whether you need flexible maneuvering in constrained spaces or high-stability lifting for heavy precast components, AICRANE offers customized RTG solutions tailored to your needs. Contact our experts today for your tailored rubber tyred gantry crane.