The Chilean client company is a mine services company with more than 14 years of experience dedicated to providing manufacturing services, repair of components and work both in workshops and in the field for mining and regional industry.

The company was expanding its operation area and capabilities, and the old simple shed couldn’t support a large overhead crane to lift the heavy crushing equipment, the work efficiency was not high and also the manual workload was very large. Therefore, a new steel structure workshop and a new large-tonnage overhead crane were then needed for a new operation area.

The overhead crane specifications included: double girder, 32 ton load capacity, 14m span and 10m lifting height. The overhead crane is used to lift the crushing equipment for maintenance.

For this project, the Aicrane engineers designed an AQ-NLH 32 ton double girder overhead crane and a steel structure workshop in the first version of the plan.

After learning that the customer planned to add another crane in the workshop, we immediately made a second version of the plan. Our engineers adjusted the size of the columns of the steel structure and the crane rail beams to ensure that the workshop structure was strong enough to support two overhead travelling cranes.

After the video conference with the Aicrane teams, the customer finally approved the second version of the plan, and purchased an AQ-NLH 32 ton overhead crane and the steel structure part of the workshop.

After receiving the customer’s advance payment, we completed the equipment production within 45 days according to the time agreed in the contract. During the production period, Aicrane’s customer service specialist followed up one-on-one and updated the production progress to the customer in time.

Aicrane’s shipping department docked with the customer’s designated freight forwarder to complete the sea transportation, and the goods arrived at the customer’s site smoothly on schedule.

During the installation of the overhead crane and steel structures, Aicrane installation engineers provided online guidance to assist customer’s engineers in installation and commissioning of the equipment.

After the 32 ton overhead crane was installed, it was started and carried out no-load and load tests to ensure that everything is in working order. The test run includes: testing of the hoist operation up and down, trolley travel and bridge travel.

Provide training services to educate the crane operators on the safe and efficient operation of the equipment.

Provide a range of spare parts and components for their overhead crane models.